Shop Ordering Information
Online Shop Information
If you have any questions about any of our products don't hesitate to contact us, we are here to help.
We aim to despatch orders within 2-3 working days apart from lampshades and cushions.
Lampshades & Cushions - these items are usually printed and made to order and can take up to two weeks for delivery. If you need your item for a specific date please let us know and we can usually make them faster for you.
We send most items by Royal Mail 1st class. Larger items may be sent by courier. Your order may need to be signed for on delivery.
Postage price depends on the total cost of your order:
Under £25 - P&P £1.50
£25 - £50 - P&P £2.50
Over £50 - Free Postage
Collection from our studio - We now offer collection from our studio free of charge on all products. Just choose collection as your delivery option and we will contact you when your order is ready to collect.
Orders from Europe, America and Asia can take up to 3 weeks to be delivered so please allow plenty of time for delivery.
Unfortunately we do not ship cushions and lampshades outside the UK.
Customs and Taxes
Any custom charges on overseas orders are the customers responsibility.
Returns & Damaged Items
If you are not happy with your purchase for any reason please contact us immediately. Items can only be returned to us if they are in their original condition and packaging, and only if they were ordered through our website. If you purchased your item through another supplier please contact them directly.
Postage costs are non-refundable and it is the customers responsibility to pay for return postage cost. Please obtain proof of posting, as refunds will only be available on items that are safely returned to us.
If the item is faulty or has been damaged in transit please contact us immediately. Slight variation in colour from the colour displayed on your computer screen does not count as a fault as all screens and monitors display colours differently. We send out free fabric colour samples so please contact us if you are not sure a colour will be suitable.
All our products are hand-made so may vary slightly in appearance.
Payments will be processed through Paypal, you do not need to have a Paypal account as payments can be taken directly form your credit or debit card through Paypal. If you would prefer to pay by cheque or bank transfer please get in touch and we can process your order manually.